|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a refund. The cost of postage and any re-stocking charge will be deducted from the refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
How do you go about it? Ask us for a price match simply by informing us of the website where you have seen the item cheaper. If another supplier has provided a better quote, just email us a copy. Make sure you also send us your details (including your name, company name, telephone number and email address). We will then confirm to you our price-match in writing, so you'll have it in black and white for when you're ready to order.
Please note that to avoid potential abuse and to enable us to honour our price match promise to genuine customers, the acceptance of any price match request is ultimately at the discretion of Shepway Disabled Supplies. We will at all times act reasonably and in good faith.
Our price-match promise applies only to other Internet retailers that have the identical product in stock or immediately available and the product is priced correctly and accurately
To price-match, we must be satisfied that the products in question are identical
Prices are compared excluding delivery charges. Our price-match promise does not apply to delivery charges
Prices are compared excluding Value Added Tax (VAT)
We do not price-match with special offers, promotions, discount vouchers and/or product-bundle pricing
Our price-match promise does not apply to B-grade stock or products that are not new
Our price-match promise is limited to listed countries and territories. We do not price-match Internet retailers that are based in or operate from outside the listed countries or territories.
We only price-match prices or quotations of bona fide companies. Prices of competitors offering so called grey or parallel imported products or goods will not be considered for price-matching
Our price-match promise does not apply to products and/or goods offered on auction websites
Any decision whether or not to price-match is at the discretion of Shepway Disabled Supplies. We reserve the right to refuse any price-match request and under no circumstances do we have a legal obligation to price-match
Our price-match promise may be subject to change without notice at any time